Email us
It helps to tell us:
- What you were trying to do, and what happened instead.
- Your device (iPhone or iPad) and its iOS version.
- The version of hearth, from the bottom of Settings.
Please don’t send passwords or codes. We’ll never ask for them.
Common questions
My invite link doesn’t workInvites work once and expire in 7 days. Ask whoever sent it for a new one.Setting up a kid’s iPadPair it with a code from your phone. No email or password.Who can see my posts?How Home, Table and Porch work, and why your labels stay private.Lost phone or a device I don’t knowSign it out from Settings, under Signed-in devices.Someone is bothering meReport or block from the ••• on their post. Nobody is told.Deleting my accountWhat’s removed, and what to do first if you have kid accounts.
Worried about someone’s safety? Report the post in the app with ••• and Report, so we see exactly what you saw. You can also email us with “Safety” in the subject, and we’ll look at it first. If anyone is in danger, call your local emergency number.